Position Summary

The Inside Sales Manager is a central link between META’s lead generation program, prospective customers, the external Sales Team, and the internal quoting and project-development process. The position is responsible for converting targeted leads into qualified sales opportunities, supporting the timely preparation of quotations and RFQs, maintaining accurate sales records, and improving the systems and workflows used to manage leads and opportunities.

This role is well suited for a proactive, organized, and commercially minded professional who enjoys direct customer engagement while also improving the processes and technology behind a high-performing sales organization.

Key Responsibilities

• Lead Development and Customer Engagement
• Proactively contact potential customers by email, telephone, LinkedIn, and other appropriate channels.
• Build professional relationships with prospective customers and create interest in META’s products, services, and project capabilities.
• Follow up consistently and professionally to develop leads into qualified requests for quotation, project opportunities, catalog sales, or retail sales.
• Identify customer needs, project timing, decision-makers, buying criteria, objections, and next steps.
• Schedule and coordinate meetings between qualified prospective customers and META’s Sales Team.
• Maintain appropriate coverage of the sales pipeline when Sales Team members are traveling, unavailable, or out of the office.

Sales Operations, RFQ and Quote Support

• Monitor META’s general information email inbox for sales-related inquiries and ensure that opportunities are routed and followed up promptly.
• Support quote kick-off activities, RFQ documentation, opportunity MasterSheet updates, and the setup of SharePoint sales and quotation folders.
• Assist with the preparation and processing of smaller catalog sales, standard product requests, and retail quotations.
• Coordinate the collection of required customer information, drawings, specifications, deadlines, and commercial requirements before quotation work begins.
• Help maintain quality control across the sales process by following established process maps, naming conventions, documentation standards, and approval steps.
• Identify opportunities to accelerate administrative sales work, including automated quote-number creation, quotation-folder generation, and MasterSheet updates.
  
  CRM, Lead Systems and Data Quality
• Use META’s AI-supported lead search tools and online lead management system to review, qualify, prioritize, and advance prospective customers.
• Maintain complete and accurate activity, contact, opportunity, and follow-up records in ACT! and other designated sales systems.
• Ensure that leads and opportunities have clear ownership, status, next actions, deadlines, and supporting documentation.
• Participate in the implementation, testing, and evaluation of new lead generation, lead management, CRM, and sales-process features.
• Provide practical feedback to the CEO and the Lead Provider Team regarding system usability, data quality, workflow gaps, and opportunities for improvement.

Market Feedback and Continuous Improvement

• Document and share insights gained through direct customer interactions, including customer interests, objections, purchasing behavior, market conditions, and competitive feedback.
• Provide detailed feedback regarding lead quality, customer responses, conversion barriers, market trends, and areas where lead-generation performance can be improved.
• Recommend adjustments to search criteria, target industries, customer profiles, geographic focus, contact functions, and lead qualification requirements based on actual market results.
• Work closely with the Lead Provider Team and META leadership to improve lead quality, conversion rates, and the overall effectiveness of META’s AI Lead Generation Program.
• Support the continuous development of META’s sales tools and processes by testing new features and providing specific, practical recommendations.

Team Coordination and Reporting

• Communicate clearly and regularly with the CEO, Sales Team, Engineering, Estimating, and administrative support functions.
• Provide concise activity and pipeline updates, including completed outreach, responses, qualified opportunities, pending follow-ups, and support needs.
• Escalate high-value, time-sensitive, or technically complex opportunities quickly to the appropriate META team member.
• Contribute to a disciplined, responsive, and customer-focused sales culture.

Required Qualifications

• Demonstrated experience in inside sales, business development, lead generation, sales coordination, customer service, or sales operations in a B2B environment.
• Strong written and verbal communication skills, including confidence engaging prospective customers by telephone, email, and LinkedIn.
• Ability to build rapport, ask effective qualification questions, handle objections, and maintain consistent follow-up over longer sales cycles.
• Excellent organization, documentation, and time-management skills, with strong attention to detail and follow-through.
• Experience using CRM systems and maintaining accurate sales activity and opportunity data.
• Working proficiency with Microsoft 365, including Outlook, Excel, Teams, and SharePoint.
• Ability to work independently, prioritize competing requests, and collaborate effectively with a geographically distributed team.
• A process-oriented and improvement-minded approach, with the ability to identify inefficiencies and recommend practical solutions.

Preferred Qualifications

• Experience in material handling, warehouse storage systems, racking, shelving, industrial equipment, manufacturing, logistics, construction, or a related technical sales environment.
• Experience supporting RFQs, quotations, bid documents, sales folders, or project handoffs.
• Familiarity with ACT!, LinkedIn Sales Navigator, AI-assisted lead generation, workflow automation, or similar tools.
• Experience with catalog sales, transactional product sales, or smaller standardized quotations.
• An interest in using technology, automation, and data to improve sales performance and customer responsiveness.